Auto-Categorization
Automatically tag tickets by product, issue type, and urgency. No more manual categorization or miscategorized tickets sitting in the wrong queue.
Customer Support
Smarter Ticket Routing with AI
Automatically categorize, prioritize, and route support tickets. Extract key issues, detect sentiment, and get customers to the right agent faster.
Why Retab for Support
Resolve Issues Faster
Stop manually triaging tickets. Our AI understands customer intent, extracts relevant details, and routes to the right team instantly.
Sentiment Analysis
Detect frustrated customers and escalation risks in real-time. Prioritize tickets that need immediate attention before they become problems.
Priority Scoring
Automatically score tickets based on urgency, customer value, and issue severity. Ensure high-impact tickets get handled first.
How It Works
From Ticket to Resolution
Integrate with your existing helpdesk. Our AI works in the background to make your support team more efficient.
01
Ticket Ingestion
Connect to Zendesk, Intercom, Freshdesk, or any helpdesk via API. New tickets are analyzed automatically in real-time.
02
AI Processing
Our models extract the issue, detect sentiment, identify the product/feature, and score priority. All within seconds.
03
Smart Routing
Tickets are automatically tagged, prioritized, and routed to the right agent or team. Suggested responses help agents reply faster.
Customer Results
60%
Faster Resolution
85%
Auto-Routing Accuracy
40%
Cost Reduction
Customer result
“Before Retab, our agents spent 30% of their time just categorizing and routing tickets. Now that happens automatically, and our first-response time has dropped by half.”
Transform Your Support Operations
See how AI-powered ticket analysis can improve your customer experience.